At Mohawk Casino, customer satisfaction is at the heart of our business, so when the odors and health hazards of second-hand smoke became a growing concern for many of our patrons, we knew we had to take action. After installing the Plasma Air system, our fourth-quarter survey results indicated a significant reduction in odor complaints.
With the highest volume of customers and flights in the country, our terminals at LAX were often saturated with unwanted jet fumes, odors and other pollutants in the air. Once we installed the Plasma Air system, all of those problems went away. Our customer complaints are at an all time low.
When you open the door to the Plasma Air room, it definitely has a fresher smell, compared to the stale, musty smell that the other rooms have. (We also noticed) a healthier plant — a prettier flower all around. But the most dramatic difference was in the “substantially cleaner” runoff.
